Insights on workflow analytics and automation ROI
Practical thinking for operations leaders making the case for automation investment.
Why your automation ROI estimates keep missing the target
Most ROI models for automation start from assumptions about the process. The problem is that assumptions about how work happens are almost always wrong.
The hidden cost of fragmented handoffs in operations
Fragmented handoffs rarely show up in a process diagram. They show up in the data, once you know where to look.
Five workflow patterns that signal high automation potential
Not all broken processes are automation candidates. These five structural patterns consistently predict where automation will return the investment.
Quantifying soft costs: how to put a number on time-to-decision
Finance will not fund automation savings they cannot see. Here is how to convert decision lag into a dollar figure that survives a budget review.
Automate or redesign? A framework for the decision that matters more
Automating a broken process is faster than fixing it, but it locks in the brokenness. This framework helps you decide which path to take before committing budget.
Mapping actual work vs planned work: why the gap is always larger than you think
Every operations leader has a process map on a slide. Almost none of them reflect how work actually moves. Closing the gap is step one.
A 90-day automation audit guide for operations leaders
Before you build an automation roadmap, you need a clear picture of what is actually happening across your key processes. This guide takes you through the 90-day audit.
Your ERP data and your workflow reality are not the same thing
ERP systems record what was supposed to happen. Workflow data shows what did happen. Most automation decisions are made from the wrong source.
Process intelligence vs business intelligence: knowing the difference saves budget
BI tells you what your business produced. Process intelligence tells you how it was produced and where it got stuck. They answer different questions.
Getting finance to fund automation: what the numbers need to look like
Operations teams lose automation budgets not because the ideas are bad but because the business cases are built on estimates. Here is what CFOs actually need to see.
Workflow analytics: an introduction for operations leaders
What workflow analytics is, what it is not, and why operations leaders are finding it more useful than the process mining tools that came before it.
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